Frequently asked questions (FAQ)
What is InvoiceNTG?
InvoiceNTG is an online system to assist businesses to submit invoices for payment and provides a self-service tracking function for businesses to monitor progress on invoice payment.
Utilising Digital ID , secure login InvoiceNTG also offers email remittance, email and sms payment alerts, and payment and remittance reports.
Who is the Department of Corporate and Digital Development or DCDD?
The Department of Corporate and Digital Development provides corporate (finance, human resources and information and communication technology services) to the majority of NT Government organisations, this includes providing an Accounts Payable Service.
What is Digital ID?
Your Digital ID is an online and secure way to prove who you are. You can create your Digital ID online using your identity documents. You can use your Digital ID to prove who you are to government services online.
With Digital ID, InvoiceNTG provides extra features including: - Email remittance advice
- Payment reports
- Remittance advice reports
- Email and sms alerts
- Edit business registration details (Contact, bank details and remittance advice preferences)
How do I update my Vendor Record?
To update your vendor record you must be logged in using your Digital ID. As the accounts administrator you will have the ability to edit business registration details (Contact, bank details and remittance advice preferences). Why do I need to register as a business?
Accounts Payable (DCDD) records business on behalf of the NT Government.
If you are not already a registered business you can register online through InvoiceNTG.
You will need to include your ABN details on the online form.
I'm already a registered business, do I need to re-register to use InvoiceNTG?
If you are a registered supplier to the NT Government you do not need to register your details on the site, but should establish your user settings to receive remittance reports and payment alerts. For security purposes, you will need to register via Digital ID. Information on Digital ID is available from the help menu at InvoiceNTG.
I'm a contractor, can I lodge my building or civil construction invoice on InvoiceNTG?
Contractors to the Department of Infrastructure should continue to lodge invoices related to construction tenders and repairs and maintenance directly with the Department of Infrastructure Planning and Logistics. Any invoices unrelated to infrastructure but for the Department of Infrastructure Planning and Logistics, eg general supplies, can be lodged on InvoiceNTG.
I'm a housing maintenance contractor, where do I lodge my invoice?
Contractors to the Department of Local Government, Housing and Community Development should continue to lodge invoices related to housing maintenance and construction directly with the Department or through the ASNEX portal, do not lodge these invoices on InvoiceNTG. Any invoices unrelated to housing maintenance but for the Department of Local Government, Housing and Community Development can be lodged on InvoiceNTG.
How do I know which NT Government organisation to invoice?
If you are unsure please contact the person who requested the goods or services. Selecting an incorrect organisation could cause delays in payment.
I've submitted an invoice, what happens next?
After submitting an invoice it is reviewed for compliancy, and electronically sent to the appropriate NT Government organisation seeking payment approval. Once approved, the invoice is sent to Accounts Payable to generate the payment. See the Payment Timeline.
How can I reduce my electronic invoice file size to ensure it is smaller than 5MB?
- delete unnecessary pages
- reduce or delete any images and graphics
- if your invoice uses many colours, try submitting a black and white version
How do I know my invoice has been received?
If you have lodged your invoice online at InvoiceNTG you will receive onscreen confirmation the invoice has been received.
I still can't track my invoice three business days after lodgement, where's my invoice?
Before contacting Accounts Payable check: - The invoice date and number entered into 'track my invoice' is exactly as they appear on the submitted invoice, including any leading zeros
- The invoice is not addressed to the Power Water Corporation, Jacana Energy or Territory Generation. Tracking via InvoiceNTG is not available for these organisations so please lodge a query through the contact us tab or contact them directly.
- Note: Building / Construction related invoices may not be able to be tracked until payment is approved
If you still can’t track your invoice you can lodge a query online at contact us.
What can I do to ensure my invoice gets paid as soon as possible?
- Ensure the invoice is GST compliant and contains an invoice number and ABN
- Quote an NT Government Purchase Order number on your invoice if provided
- State the correct organisation, business unit and requestor of the goods or services on your invoice to ensure it is sent to the correct area for payment approval
See how to streamline payment for more tips.
Why hasn't my invoice been paid?
If your invoice has not been paid within 20 or 30 days (depending on the invoiced amount) please enquire directly with Accounts Payable.
What information is provided on 'track my invoice' search?
Track my invoice searches on the invoice date and number. The search response will only provide a payment status message. For security purposes the search response does not include details of your business or the payment amount.
I've sent a query using the contact us page, when will I get a response?
You should receive a response within three business days.
What is an Accounts Administrator?
Businesses registered with Digital ID must identify an Account Administrator within their business that has the rights to: - edit business registration details (Contact, bank details and remittance advice preferences)
- nominate other persons in the business and provide them user access to run payment and remittance reports from InvoiceNTG
- set email and sms alerts